Posted on: August 24, 2024
Assistant Bookshop Manager – 35 hours per week, Monday-Sunday
We are seeking a dedicated and experienced individual to oversee the daily operations of our busy bookshop. As the Assistant Bookshop Manager, you will be based on the shop floor and responsible for maintaining our high standards of customer service, ensuring smooth workflow, and managing the shop floor team.
Responsibilities:
Operations:
- Supervise and assist in coordinating all activities within the bookshop and café, including rota management
- Book stock management, focusing on speed and accuracy
- Liaise with publishers and other suppliers for ordering purposes
- Implement and enforce health and safety standards, adhering to local regulations
- Ensure paperwork is kept up to date and stay abreast of any changes
- Create and feedback to management ideas for business growth
- Key holding and building safety responsibility
- Shop floor and serving duties across the bookshop and café
Events:
- Work with the Bookshop Manager to plan bookshop, private hire, and author events
- Flow events information to the bookshop team to ensure events are delivered professionally and efficiently
- Facilitate and host events in the bookshop and at external venues
Customer Service:
- Create a welcoming and friendly atmosphere for customers, ensuring exceptional service and satisfaction
- Handle customer enquiries, complaints, and feedback in a prompt and professional manner
- Feedback to the Bookshop Manager and team any opportunities for improvement in service
Staff Supervision and Development:
- Train and supervise all members of the team
- Help create and contribute to a positive work environment, promoting teamwork, and cooperation
- Distribute tasks and priorities to the team from the Bookshop Manager
- Flow information to the team by means of weekly updates
- Use initiative to navigate staffing situations as they arise
Financial Management:
- Implement cost-control measures without compromising quality or customer satisfaction
- Analyse sales data and feedback any opportunities for business growth and improvement to the Bookshop Manager
- Ensure correct operational procedures are being followed across the business
Marketing and Promotions:
- Work closely with the Bookshop Manager to develop effective promotional campaigns and answer press queries
- Monitor competitors’ activities and identify opportunities for improvement
- Assist with monthly planning and curation of social media content
Requirements:
- Proven experience of people management
- Experience working within the book industry
- Proficient in utilising computer systems, point-of-sale (POS) software, and office applications
- Flexibility to work varied shifts, including weekends, evenings, and holidays, as per business needs. Must be available Monday-Sunday inclusive
- Exceptional talent in customer service
- Excellent personal and written communication skills
Desirable:
- Experience of managing volunteers
Benefits:
- £26,000-£28,000 p/a dependent on experience
- Holiday
- Pension
- Staff discount
- HealthCash plan
- Cycle to work scheme
- Season ticket loan scheme
- Staff discount
- A book on your birthday
- One reading day per year – we give you an extra day off each year to catch up on your reading
We are looking for a confident and organised person, with tons of energy and enthusiasm, who loves people and books. If you want to be part of an exciting Community Interest Company and make a difference in your community, we would love to hear from you.
Please submit your CV and a cover letter that includes a book recommendation, your relevant experience, and why you believe you would be the perfect fit for the role.
Please send all applications to recruitment@houseofbooksandfriends.com
Applications close 29/08/24
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